Legal

Cancellation Policy

Last updated: September 2026

Overview & Purpose

At Terra Weave, we understand that circumstances can change, and you may occasionally need to cancel an order after placing it. This Cancellation Policy outlines the conditions under which orders can be cancelled, our review process, refund protocols, and the responsibilities of both parties.

By completing a purchase on our website, you agree to this Cancellation Policy along with our Shipping Policy, Return and Refund Policy, Privacy Policy, Payment Policy, and Terms of Service.

Order Processing & Cancellation Windows

Because our fulfillment system initiates order processing shortly after checkout, the viability of a cancellation depends entirely on the current stage of your order. While we strive to accommodate requests promptly, submitting a request does not automatically guarantee cancellation.

Orders Eligible for Cancellation

Cancellation requests are generally approved if your order has not yet:

Entered the fulfillment or packing stage
Had a shipping label generated
Been handed over to the courier or assigned inventory for dispatch

Orders That Cannot Be Cancelled

Once an order advances into physical preparation or transit, cancellation is no longer feasible. This includes orders that have:

Passed inspection and been packed
Received tracking information or carrier pickup assignment
Entered active transit

(If your order has already shipped, you may still utilize our Return and Refund Policy after delivery.)

How to Request a Cancellation

To request an order cancellation, contact our customer support team immediately with the following details:

Full name
Order number
Email address used during purchase
Phone number
Reason for cancellation

The Cancellation Review Process

1. Request Submission: Contact our support desk with your order specifics.

2. Status Verification: We verify your transaction details and check fulfillment status.

3. Eligibility Assessment: Our team determines whether the order is still in a cancellable state.

4. Final Resolution: We notify you via email regarding approval or decline.

Refunds for Cancelled Orders

If your cancellation request is successfully approved before fulfillment begins, you will receive a full refund issued directly to your original payment method. Processing times typically take between 3 to 10 business days depending on your financial institution.

Order Modifications & Incorrect Information

If you wish to update details (such as shipping addresses or product variants) rather than cancel entirely, contact us as soon as possible. While we will make every effort to assist, modifications cannot be guaranteed once processing has commenced. Customers are fully responsible for ensuring checkout details are accurate.