What sizes do you offer?
Our tracksuits and hoodies run from S to XXL. Each product page includes a detailed size chart with body measurements, so we recommend checking it before ordering to get the best fit.
How long does shipping take?
Orders are processed and dispatched within 2–3 business days. Once shipped, standard delivery typically takes 7–10 business days depending on your location. See our Shipping Policy for full details.
Do you ship internationally?
We currently ship to a range of destinations. Availability may vary by country, and any applicable customs or import fees are the customer's responsibility. Check our Shipping Policy for more information.
What is your return policy?
You have 30 days from delivery to request a return for items that are unworn, unused, and in their original condition. Damaged, defective, or incorrect items are always eligible. See our Return and Refund Policy for the full process.
How do I track my order?
Once your order ships, we'll email you a tracking link. You can also visit our Track Order page or check your order history by logging into your account.
What payment methods do you accept?
We accept all major credit and debit cards through a secure, encrypted checkout. Available payment options may vary slightly depending on your location and device.
What if I receive a damaged or wrong item?
We're sorry if that happens! Contact us at support@terraweave.com within 30 days with your order number and a photo of the item, and we'll arrange a free replacement or a full refund.
Can I cancel or change my order after placing it?
Orders can be cancelled or modified only before they enter processing. Contact our support team as soon as possible with your order number — once an order has shipped, our standard return process applies instead.
What materials are your tracksuits and hoodies made from?
We use brushed fleece and breathable cotton-blend fabrics chosen for comfort, durability, and everyday wear. Specific fabric details are listed on each product page.
Do you offer discount codes or promotions?
Yes — we run seasonal offers and promotions from time to time. Keep an eye on our homepage and social channels, or reach out to our support team to ask about current deals.