Shipping policy

Overview

At Maxvella, our priority is getting your order to you safely and reliably. This policy explains where we ship, how much shipping costs, and how long delivery takes. By placing an order on our website, you agree to the terms below.

Where We Ship

We currently ship orders within the United States only. We do not ship internationally at this time.

Shipping Cost

Shipping is free on every order. There is no minimum purchase requirement and no hidden delivery fee. The total shown at checkout is the amount you pay, plus any applicable sales tax.

Order Processing (Handling) Time

Orders are processed and dispatched within 2–3 business days.
Business days are Monday through Friday, excluding weekends and US public holidays.
Orders placed on a weekend or holiday begin processing on the next business day.
Once your order ships, we will email you a confirmation with your tracking number.

Transit Time

After dispatch, orders typically arrive within 8–9 business days, depending on your location within the United States.

Estimated Total Delivery Time

Stage	Time
Processing (handling)	2–3 business days
Transit	8–9 business days
Total delivery time	10–12 business days

These timeframes are estimates. Delivery may occasionally take longer because of carrier delays or other events outside our control (see “Shipping Delays” below).

Order Tracking

When your order ships, we will email you a tracking number so you can follow your package. If you have not received tracking details within 3 business days of placing your order, please check your spam or junk folder, or contact our support team.

Shipping Delays

In rare cases, delivery may take longer than estimated due to carrier delays, severe weather, peak holiday periods, or an incorrect address. If your order is delayed, contact us and we will help you right away.

Incorrect or Incomplete Addresses

Please make sure your shipping address is complete and correct at checkout. Maxvella is not responsible for orders that are delayed, lost, or returned because of an incorrect address provided by the customer. If a package is returned to us for this reason, we will contact you to arrange re-delivery.

Lost or Damaged Packages

If your package arrives damaged, or tracking shows it as delivered but you have not received it, please contact us within 30 days of the delivery date at support@maxvella.com with your order number (and photos, if the item is damaged). We will investigate and arrange a replacement or refund under our Return and Refund Policy.